DIMOXYTECH FIELD SERVICE
In Development
From First Inquiry
to Finished Job.
We’re building a connected workflow for service businesses: website inquiries, AI-assisted phone intake, estimates, scheduling and crew coordination in one system.
Concept Preview
One job. A connected history.
01 / INQUIRY
Start with the customer
Website, phone or a manager-created inquiry.
02 / ESTIMATE
Keep the lead connected
Prepare a proposal for manager review.
03 / COORDINATION
Bring the right crew
Plan installation with a lead and additional crew.
Illustrative workflow concept.
THE PRODUCT DIRECTION
Planned Workflow
From the first conversation to the final visit, with people responsible for the decisions that matter.
01
Customer inquiry
Bring together website inquiries, planned AI-assisted phone intake and requests entered by a manager.
02
Site visit or remote estimate
Arrange a site visit or prepare an initial remote estimate from a description and photographs.
03
Estimate preparation and approval
A team member prepares the proposal. A manager reviews, adjusts and approves it under the company’s rules.
04
Customer acceptance
Share the approved proposal so the customer can review it and decide whether to proceed.
05
Scheduling and crew coordination
Confirm the work date, lead technician and any additional crew members needed for the job.
06
Job completion
Keep completion photographs and the job history connected to the original inquiry.
A preferred time is a request, not a confirmed appointment. Pricing, discounts and staff availability stay subject to company approval.
PLANNED CREW COORDINATION
One lead, with the right people for the job.
Keep the same lead technician from estimate to installation, with additional crew members when the job calls for them.
The planned approach connects the customer conversation and the work on site, while allowing each job to have the crew it needs.
Built around service work
Website and manager-entered inquiries are part of the direction from the start. AI-assisted phone intake is an additional channel, not the whole product.
Further roadmap: planned crew compensation allocation.
WHO WE’RE DESIGNING FOR
Service businesses like yours.
Designed with service businesses like these in mind:
- Window Tinting
- Blinds, Shades & Screens
- Glass & Shower Enclosures
- Garage Door Repair & Installation
- Fences, Gates & Patio Covers
- Painting & Floor Coatings
- Signage & Window Graphics
- Other On-Site Service Businesses
GROUNDED IN OUR OWN BUSINESS
Developed first for the real-world workflow of Black Glass Studio.
We’re developing the foundation around the needs of our own service business. We then plan to adapt it for other companies with similar inquiry, estimating and on-site work processes.
Tell us how your work gets done.
Share your business type, team size, and workflow. Tell us what your team needs from a connected service platform.
Field Service is in development. The workflow shown is planned; capabilities and commercial availability are still being defined.